Customer centric transformation in public sector insurance

Published on August 14, 2018

Insurance for NSW (iCare’s state government self-insurance arm) is on an amazing journey of transforming itself into a truly integrated, professional, customer focused organisation capable of offering first class insurance and risk management support to the almost 200 agencies of the NSW government.
An integral part of this journey has been the Immersion program which employees and partner organisations have been attending over recent months. It has been my professional and personal pleasure to facilitate the program.

The enthusiasm, inquisitiveness and commitment the participants have demonstrated throughout Immersion is truly exceptional – even the Helium Stick didn’t slow them down!